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- catalog contributor b3948140.
- catalog contributor b3948141.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog description "Includes bibliographical references (p. 347-377) and index.".
- catalog extent "xvii, 392 p. ;".
- catalog identifier "1556237049".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "Homewood, Ill. : Business One Irwin,".
- catalog subject "658 20".
- catalog subject "Customer services.".
- catalog subject "Executive ability.".
- catalog subject "HD62.15 .C54 1992".
- catalog subject "Total quality management.".
- catalog title "Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer with Barry Sheehy and Achieve International/Zenger-Miller Associates.".
- catalog type "text".