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• catalog abstract ""Building on his pathbreaking, award-winning bestseller, Relevance Lost, H. Thomas Johnson presents a devastating critique of the top-down hierarchical accounting systems that have dominated American corporations since the 1950s. Johnson shows exactly how "managing by remote control" through results-oriented accounting information has obscured and obstructed the real business objective: to reduce process variation and lead times for the purpose of obtaining and keeping satisfied customers. The failure of most American businesses to be competitive and profitable in recent years, he contends, is their reliance on management accounting information to control people's actions and productivity." "Cost-focused imperatives from on high must be replaced, Johnson asserts, with information systems that link actions with imperatives of global competition. Past practices of manipulating processes to achieve accounting cost targets dictated by "top-down" command and control information must he replaced by "bottom-up" empowerment. Self-managing work teams, according to Johnson, must own problem-solving information to reduce variation, delays, and excess in processes." "Johnson prescribes the necessary changes in management principles that must replace the outdated style associated with the industrial revolution. Responsiveness to customers--not accounting costs--and flexibility--reducing lead times and removing constraints--are necessary for sustained competitive excellence and long-term profitability." "Johnson discusses the radical overhauls of companies, such as General Electric's work-outs/"best practices" program, Eastman Kodak's process control costing, and Harley-Davidson's work simplification programs, and shows how these strong commitments to new strategies maximize a company's most important assets: people and time. To be globally competitive, he claims, a company's work must be directed toward selling to customers, not just selling products. Transaction- or product-oriented companies, according to Johnson, ultimately will lose out to responsive, customer-oriented ones."--Jacket.".
• catalog contributor b3948264.
• catalog created "c1992.".
• catalog date "1992".
• catalog date "c1992.".
• catalog dateCopyrighted "c1992.".
• catalog description ""Building on his pathbreaking, award-winning bestseller, Relevance Lost, H. Thomas Johnson presents a devastating critique of the top-down hierarchical accounting systems that have dominated American corporations since the 1950s. Johnson shows exactly how "managing by remote control" through results-oriented accounting information has obscured and obstructed the real business objective: to reduce process variation and lead times for the purpose of obtaining and keeping satisfied customers. The failure of most American businesses to be competitive and profitable in recent years, he contends, is their reliance on management accounting information to control people's actions and productivity." "Cost-focused imperatives from on high must be replaced, Johnson asserts, with information systems that link actions with imperatives of global competition. ".
• catalog description "Includes bibliographical references (p. 207-216) and index.".
• catalog description "Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help.".
• catalog description "Library Journal Best Books".
• catalog description "Past practices of manipulating processes to achieve accounting cost targets dictated by "top-down" command and control information must he replaced by "bottom-up" empowerment. Self-managing work teams, according to Johnson, must own problem-solving information to reduce variation, delays, and excess in processes." "Johnson prescribes the necessary changes in management principles that must replace the outdated style associated with the industrial revolution. Responsiveness to customers--not accounting costs--and flexibility--reducing lead times and removing constraints--are necessary for sustained competitive excellence and long-term profitability." "Johnson discusses the radical overhauls of companies, such as General Electric's work-outs/"best practices" program, Eastman Kodak's process control costing, and Harley-Davidson's work simplification programs, and shows how these strong commitments to new strategies maximize a company's most important assets: people and time. ".
• catalog description "To be globally competitive, he claims, a company's work must be directed toward selling to customers, not just selling products. Transaction- or product-oriented companies, according to Johnson, ultimately will lose out to responsive, customer-oriented ones."--Jacket.".
• catalog extent "xi, 228 p. :".
• catalog identifier "0029165555 :".
• catalog issued "1992".
• catalog issued "c1992.".
• catalog language "eng".
• catalog publisher "New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International,".
• catalog subject "658 20".
• catalog subject "Competition.".
• catalog subject "Customer relations Data processing.".
• catalog subject "HD31 .J555 1992".
• catalog subject "Industrial management Data processing.".
• catalog subject "Industrial management.".
• catalog subject "Management information systems.".
• catalog subject "Managerial accounting.".
• catalog subject "Suggestion systems.".
• catalog subject "Total quality management Data processing.".
• catalog tableOfContents "Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help.".
• catalog title "Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson.".
• catalog type "text".