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- catalog abstract ""This ground-breaking study from The Conference Board identifies the key elements of successful quality programs and defines a radical new approach to business management. Through the unprecedented cooperation of Conference Board members, this book reveals how leading U.S. companies - like 3M, Ford, Xerox, IBM, Corning and Motorola - are transforming themselves in response to the global mandate for higher quality products and services." "Closing the Quality Gap identifies tomorrow's most successful management practices and explains why many of them directly contradict conventional notions of excellence. It uses in-depth case studies and interviews with senior managers to show how leading practitioners transform their corporate culture, and how teamwork, benchmarking, process management and other tools can best be applied." "Closing the Quality Gap tells a compelling and encouraging story for anyone concerned with the fate of American business and industry. And it provides extensive access to insights and techniques from America's quality pioneers, making it an indispensable resource for managers everywhere."--Jacket.".
- catalog contributor b4008692.
- catalog contributor b4008693.
- catalog created "1992.".
- catalog date "1992".
- catalog date "1992.".
- catalog dateCopyrighted "1992.".
- catalog description ""This ground-breaking study from The Conference Board identifies the key elements of successful quality programs and defines a radical new approach to business management. Through the unprecedented cooperation of Conference Board members, this book reveals how leading U.S. companies - like 3M, Ford, Xerox, IBM, Corning and Motorola - are transforming themselves in response to the global mandate for higher quality products and services." "Closing the Quality Gap identifies tomorrow's most successful management practices and explains why many of them directly contradict conventional notions of excellence. It uses in-depth case studies and interviews with senior managers to show how leading practitioners transform their corporate culture, and how teamwork, benchmarking, process management and other tools can best be applied." "Closing the Quality Gap tells a compelling and encouraging story for anyone concerned with the fate of American business and industry. And it provides extensive access to insights and techniques from America's quality pioneers, making it an indispensable resource for managers everywhere."--Jacket.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Introduction: The Quality Imperative -- Sect. 1. Managing Quality Programs. 1. Why the Magic Stopped Working. 2. Visualizing Quality. 3. Planning for Quality. 4. Rediscovering the Customer. 5. The Process Perspective -- Sect. 2. Creating a Quality Culture. 6. Innovation. 7. Participation. 8. Competition. 9. Leadership. 10. Training -- Sect. 3. Hands-On Quality Implementation. 11. Teams. 12. Benchmarking. 13. Measurement. 14. Process Management Methods and Tools. 15. Conclusion.".
- catalog extent "xii, 371 p. :".
- catalog hasFormat "Closing the quality gap.".
- catalog identifier "0131384139 :".
- catalog isFormatOf "Closing the quality gap.".
- catalog issued "1992".
- catalog issued "1992.".
- catalog language "eng".
- catalog publisher "Englewood Cliffs, NJ : Prentice Hall,".
- catalog relation "Closing the quality gap.".
- catalog spatial "United States.".
- catalog subject "658.5/62 20".
- catalog subject "HD62.15 .H53 1992".
- catalog subject "Total quality management United States.".
- catalog tableOfContents "Introduction: The Quality Imperative -- Sect. 1. Managing Quality Programs. 1. Why the Magic Stopped Working. 2. Visualizing Quality. 3. Planning for Quality. 4. Rediscovering the Customer. 5. The Process Perspective -- Sect. 2. Creating a Quality Culture. 6. Innovation. 7. Participation. 8. Competition. 9. Leadership. 10. Training -- Sect. 3. Hands-On Quality Implementation. 11. Teams. 12. Benchmarking. 13. Measurement. 14. Process Management Methods and Tools. 15. Conclusion.".
- catalog title "Closing the quality gap : lessons from America's leading companies / a book from the Conference Board by Alexander Hiam.".
- catalog type "text".