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- catalog contributor b4405444.
- catalog contributor b4405445.
- catalog contributor b4405446.
- catalog created "1990.".
- catalog date "1990".
- catalog date "1990.".
- catalog dateCopyrighted "1990.".
- catalog description "Includes bibliographical references (leaves 96-98).".
- catalog description "Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1990.".
- catalog extent "121 leaves :".
- catalog issued "1990".
- catalog issued "1990.".
- catalog language "eng".
- catalog subject "Consumer satisfaction.".
- catalog subject "Malcolm Baldrige National Quality Award.".
- catalog subject "Total quality management.".
- catalog title "Customer satisfaction in the Malcolm Baldrige National Quality Award : understanding the customer's definition of quality / by Peter H. Glick and Billy L. Hatmaker.".
- catalog type "text".