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- catalog alternative "Harvard business review.".
- catalog alternative "Keeping customers".
- catalog contributor b4407665.
- catalog contributor b4407666.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xviii, 343 p. :".
- catalog identifier "0875843328 (acid-free paper) :".
- catalog isPartOf "Harvard business review book series.".
- catalog isPartOf "The Harvard business review book series".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business School Press,".
- catalog subject "658.8/343 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Consumers' preferences.".
- catalog subject "HF5438.25 .S434 1993".
- catalog subject "Selling.".
- catalog title "Keeping customers".
- catalog title "Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla.".
- catalog type "text".