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- catalog contributor b4493993.
- catalog contributor b4493994.
- catalog contributor b4493995.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references and index.".
- catalog description "What makes total quality management work? -- Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM.".
- catalog extent "xiv, 201 p. :".
- catalog identifier "1881052249 (acid-free recycled paper : pbk.) :".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "San Francisco : Berrett-Koehler,".
- catalog subject "658.5/62 20".
- catalog subject "HD 62.15".
- catalog subject "HD62.15 .S27 1993".
- catalog subject "Organization and Administration.".
- catalog subject "Quality Control.".
- catalog subject "Total quality management.".
- catalog tableOfContents "What makes total quality management work? -- Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM.".
- catalog title "Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser.".
- catalog type "text".