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• catalog contributor b4504250.
• catalog contributor b4504251.
• catalog created "1993.".
• catalog date "1993".
• catalog date "1993.".
• catalog dateCopyrighted "1993.".
• catalog description "(cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker -- The role of the facilitator on total quality management teams / William L. Eakin -- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares -- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter -- Simplifying a process with flowcharts / JoAnn M. Williams -- Documenting total quality management projects / Pam Walter -- On your mark, get set, go! / Robert S. Winter -- The role of the quality manager / Nancy Lee Howard -- When is a problem not a problem? / Pam Walter -- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty -- A quality initiative postponed / Jeffrey D. Liebman -- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton -- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter.".
• catalog description "Includes bibliographical references and index.".
• catalog description "Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter -- Classism and quality / Robert L. Carothers, Mary Lou Sevigny -- Samford University's quality story / John W. Harris -- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan -- Total quality management in the classroom : a personal odyssey / J. Keith Ord -- Improvements in introductory physics courses / P.E. Sokol -- Bringing a nursing program back to life / Marian K. Baur -- Revitalization of library service / Jean Thomason -- Realizing financial savings through total quality management / Karen Archambault Miselis -- Teamwork improves office climate / Susan K. Winck -- Total quality management is total at Fox Valley Technical College / Carol R. Tyler --".
• catalog extent "143 p. :".
• catalog hasFormat "Pursuit of quality in higher education.".
• catalog identifier "155542693X".
• catalog isFormatOf "Pursuit of quality in higher education.".
• catalog isPartOf "New directions for institutional research ; no. 78.".
• catalog isPartOf "New directions for institutional research, 0271-0579 ; no. 78, Summer 1993".
• catalog issued "1993".
• catalog issued "1993.".
• catalog language "eng".
• catalog publisher "San Francisco : Jossey-Bass,".
• catalog relation "Pursuit of quality in higher education.".
• catalog spatial "United States".
• catalog subject "LB2341 .P96 1993".
• catalog subject "Total quality management United States Case studies.".
• catalog subject "Universities and colleges United States Administration Case studies.".
• catalog tableOfContents "(cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker -- The role of the facilitator on total quality management teams / William L. Eakin -- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares -- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter -- Simplifying a process with flowcharts / JoAnn M. Williams -- Documenting total quality management projects / Pam Walter -- On your mark, get set, go! / Robert S. Winter -- The role of the quality manager / Nancy Lee Howard -- When is a problem not a problem? / Pam Walter -- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty -- A quality initiative postponed / Jeffrey D. Liebman -- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton -- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter.".
• catalog tableOfContents "Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter -- Classism and quality / Robert L. Carothers, Mary Lou Sevigny -- Samford University's quality story / John W. Harris -- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan -- Total quality management in the classroom : a personal odyssey / J. Keith Ord -- Improvements in introductory physics courses / P.E. Sokol -- Bringing a nursing program back to life / Marian K. Baur -- Revitalization of library service / Jean Thomason -- Realizing financial savings through total quality management / Karen Archambault Miselis -- Teamwork improves office climate / Susan K. Winck -- Total quality management is total at Fox Valley Technical College / Carol R. Tyler --".
• catalog title "Pursuit of quality in higher education : case studies in total quality management / Deborah J. Teeter, G. Gregory Lozier, editors.".
• catalog type "Case studies. fast".
• catalog type "text".