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- catalog contributor b4688889.
- catalog contributor b4688890.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog extent "v, 73 leaves :".
- catalog identifier "0946655642 (pbk.) :".
- catalog isPartOf "TQM practitioner series".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "Letchworth, Eng. : Technical Communications (Pub.),".
- catalog subject "Customer services Management.".
- catalog subject "Total quality management.".
- catalog title "Managing and improving service quality and delivery / L. Randall and M. Senior.".
- catalog type "text".