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- catalog contributor b4801533.
- catalog contributor b4801534.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references (p. 241-255) and index.".
- catalog extent "xii, 274 p. :".
- catalog isPartOf "Research report (International Service Quality Association) ; no. 1".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng swe".
- catalog language "eng".
- catalog publisher "[Stockholm?] : ISQA,".
- catalog subject "Customer services Quality Management.".
- catalog subject "HF5415.5 .G85 1993".
- catalog subject "Quality assurance Management.".
- catalog title "Quality management in service organizations : an interpretation of the service quality phenomenon and a synthesis of international research / Evert Gummesson.".
- catalog type "text".