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- catalog contributor b5092390.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references (p. 227-239) and index.".
- catalog extent "xii, 244 p. :".
- catalog identifier "047154017X (acid-free paper) :".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog spatial "Canada".
- catalog spatial "United States".
- catalog subject "658.8 20".
- catalog subject "Consumer satisfaction Canada Case studies.".
- catalog subject "Consumer satisfaction United States Case studies.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .F87 1993".
- catalog title "Marketing for keeps : building your business by retaining your customers / Carla B. Furlong.".
- catalog type "text".