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- catalog contributor b5305932.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "Fundamentals -- Media -- Business drivers -- A case study -- Process considerations -- Systems design and development -- Information retrieval systems -- Content provisioning -- Electronic mail -- The World Wide Web -- High technology at the call center -- Market intelligence.".
- catalog description "Includes bibliographical references (p. 257-258) and index.".
- catalog extent "xiv, 265 p. :".
- catalog identifier "0873893832 (alk. paper)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQ Quality Press,".
- catalog subject "658.8/12 21".
- catalog subject "Business enterprises Computer networks.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .C83 1998".
- catalog subject "Internet advertising.".
- catalog subject "Internet marketing.".
- catalog subject "Teleshopping.".
- catalog tableOfContents "Fundamentals -- Media -- Business drivers -- A case study -- Process considerations -- Systems design and development -- Information retrieval systems -- Content provisioning -- Electronic mail -- The World Wide Web -- High technology at the call center -- Market intelligence.".
- catalog title "Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.".
- catalog type "text".