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- catalog abstract ""Jac Fitz-enz breaks new ground by showing how to apply benchmarking techniques - typically used for line functions in manufacturing - to measure the added value of staff. He shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in any organization. He explains how to determine goals for improving staff performance in key areas by setting as a benchmark the effective practices employed by other companies who are exemplary in those areas. By showing how to benchmark staff functions, Dr. Fitz-enz unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, competitive advantage for the organization." "Based on extensive hands-on experience and numerous business examples, Fitz-enz charts out how to plan and launch a staff benchmarking project - from identifying which internal functions have the greatest potential for adding value to selecting and contacting appropriate benchmark organizations. The author walks the reader step-by-step through every phase of a project, providing a variety of sample questionnaires for qualifying benchmarking partners. He offers proven methods and systems for measuring tangible 'before and after' results of staff functions, and expert guidance on how to communicate and rally support for a concrete plan of action once the data has been analyzed."--Jacket.".
- catalog contributor b5397542.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description ""Jac Fitz-enz breaks new ground by showing how to apply benchmarking techniques - typically used for line functions in manufacturing - to measure the added value of staff. He shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in any organization. He explains how to determine goals for improving staff performance in key areas by setting as a benchmark the effective practices employed by other companies who are exemplary in those areas. By showing how to benchmark staff functions, Dr. Fitz-enz unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, competitive advantage for the organization." "Based on extensive hands-on experience and numerous business examples, Fitz-enz charts out how to plan and launch a staff benchmarking project - from identifying which internal functions have the greatest potential for adding value to selecting and contacting appropriate benchmark organizations. The author walks the reader step-by-step through every phase of a project, providing a variety of sample questionnaires for qualifying benchmarking partners. He offers proven methods and systems for measuring tangible 'before and after' results of staff functions, and expert guidance on how to communicate and rally support for a concrete plan of action once the data has been analyzed."--Jacket.".
- catalog description "Includes bibliographical references (p. 211-212) and index.".
- catalog description "Supporting the business vision: How to leverage the hidden value in staff departments -- Basic principles for successful benchmarking: Avoiding the activity trap -- Performance measurement: Applying numbers in benchmarking -- Value planning: Selecting and launching the right project -- Data management: Gathering useful information -- Evaluation: Developing strategies for closing critical performance gaps -- Action: Gaining commitment to change -- Managing large-scale, multicompany, and multinational benchmarking projects -- A national benchmarking project: Uncovering the true source of best practice.".
- catalog extent "xvii, 218 p. :".
- catalog hasFormat "Benchmarking staff performance.".
- catalog identifier "1555425739 (alk. paper)".
- catalog isFormatOf "Benchmarking staff performance.".
- catalog isPartOf "Jossey-Bass management series".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog relation "Benchmarking staff performance.".
- catalog subject "658.4/02 20".
- catalog subject "Benchmarking (Management)".
- catalog subject "HD58.9 .F58 1993".
- catalog subject "Line and staff organization.".
- catalog subject "Organizational effectiveness.".
- catalog tableOfContents "Supporting the business vision: How to leverage the hidden value in staff departments -- Basic principles for successful benchmarking: Avoiding the activity trap -- Performance measurement: Applying numbers in benchmarking -- Value planning: Selecting and launching the right project -- Data management: Gathering useful information -- Evaluation: Developing strategies for closing critical performance gaps -- Action: Gaining commitment to change -- Managing large-scale, multicompany, and multinational benchmarking projects -- A national benchmarking project: Uncovering the true source of best practice.".
- catalog title "Benchmarking staff performance : how staff departments can enhance their value to the customer.".
- catalog type "text".