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- catalog contributor b5563981.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Ch. 1. Global Competitiveness and the Emerging Paradigm -- Ch. 2. TQM and the Foundation of the Emerging Paradigm -- Ch. 3. Organizational Culture and Paradigm Shift -- Ch. 4. Management Role Responsibilities -- Ch. 5. Concepts of Customer Value -- Ch. 6. Strategic Management and the Emerging Paradigm -- Ch. 7. Measuring Customer Value -- Ch. 8. Organizing to Improve Systems -- Ch. 9. Variation: Interpreting its Meaning -- Ch. 10. Variation: Understanding Causes -- Ch. 11. Strategic Linkage of Operations through Employee Involvement -- Ch. 12. Cultural Change and Organizational Learning -- Case Studies: Federal Express: The Vision Made Real -- Case Studies: IBM Rochester: The Seasons of Change -- Case Studies: John Young: Hewlett-Packard's Champion of Change -- Case Studies: St. Mary's Continuous Quality Improvement -- Case Studies: Toyota, Part I: The Standardization of Culture -- Case Studies: Toyota, Part II: Customer Satisfaction Measurement -- Case Studies: Toyota, Part III: Toyota Production System and Kaizen -- Case Studies: Toyota, Part IV: The Culture of Standardization -- Case Studies: Xerox, Part I: Establishing the Vision -- Case Studies: Xerox, Part II: Realizing the Vision -- Case Studies: Xerox, Part III: Accomplishing Behavioral Change -- Case Studies: Xerox, Part IV: Xerox 2000: Putting It Together "Building the New Xerox."".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xxviii, 817 p. :".
- catalog hasFormat "Beyond total quality management.".
- catalog identifier "0070066787".
- catalog isFormatOf "Beyond total quality management.".
- catalog isPartOf "McGraw-Hill series in management".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog relation "Beyond total quality management.".
- catalog subject "658.5/62 20".
- catalog subject "HD62.15 .B49 1994".
- catalog subject "Organizational change.".
- catalog subject "Organizational effectiveness.".
- catalog subject "Total quality management.".
- catalog tableOfContents "Ch. 1. Global Competitiveness and the Emerging Paradigm -- Ch. 2. TQM and the Foundation of the Emerging Paradigm -- Ch. 3. Organizational Culture and Paradigm Shift -- Ch. 4. Management Role Responsibilities -- Ch. 5. Concepts of Customer Value -- Ch. 6. Strategic Management and the Emerging Paradigm -- Ch. 7. Measuring Customer Value -- Ch. 8. Organizing to Improve Systems -- Ch. 9. Variation: Interpreting its Meaning -- Ch. 10. Variation: Understanding Causes -- Ch. 11. Strategic Linkage of Operations through Employee Involvement -- Ch. 12. Cultural Change and Organizational Learning -- Case Studies: Federal Express: The Vision Made Real -- Case Studies: IBM Rochester: The Seasons of Change -- Case Studies: John Young: Hewlett-Packard's Champion of Change -- Case Studies: St. Mary's Continuous Quality Improvement -- Case Studies: Toyota, Part I: The Standardization of Culture -- Case Studies: Toyota, Part II: Customer Satisfaction Measurement -- Case Studies: Toyota, Part III: Toyota Production System and Kaizen -- Case Studies: Toyota, Part IV: The Culture of Standardization -- Case Studies: Xerox, Part I: Establishing the Vision -- Case Studies: Xerox, Part II: Realizing the Vision -- Case Studies: Xerox, Part III: Accomplishing Behavioral Change -- Case Studies: Xerox, Part IV: Xerox 2000: Putting It Together "Building the New Xerox."".
- catalog title "Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].".
- catalog type "text".