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- catalog abstract "Many organizations have found it difficult to transfer the Voice of the Customer methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton challenges the traditional thinking about quality and service and provides approaches for integrating the two into a plan that works. Covers successfully applying formal quality management methods--from Taguchi, Deming, and others--to the service enterprise.".
- catalog contributor b5628343.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references (p. [165]-168) and index.".
- catalog description "Many organizations have found it difficult to transfer the Voice of the Customer methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton challenges the traditional thinking about quality and service and provides approaches for integrating the two into a plan that works. Covers successfully applying formal quality management methods--from Taguchi, Deming, and others--to the service enterprise.".
- catalog extent "xix, 177 p. :".
- catalog identifier "0873891511 (acid-free paper)".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQC Quality Press,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer Satisfaction.".
- catalog subject "Customer services Quality control.".
- catalog subject "HF 5415.5 L425c 1993".
- catalog subject "HF5415.5 .L39 1993".
- catalog subject "Organizational change.".
- catalog subject "Total Quality Management.".
- catalog subject "Total quality management.".
- catalog title "Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton.".
- catalog type "text".