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- catalog contributor b5816372.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Service/Quality challenges -- Basic service management -- The Malcolm Baldridge National Quality Award and the service/quality perspective -- pt. 2. Consumer benefit package management -- The service strategy whirlpool -- Recent service strategy ideas -- pt. 3. Service delivery system design: -- Facility, process, and job design -- Organization and performance design -- Service innovations -- pt. 4. Service/quality definition, design, and approach -- Service/quality standards and performance -- A service management approach to implementation -- pt. 5. Interlinking: -- Introduction to interlinking -- Interlinking service/quality process maps -- pt. 6. The service encounter: -- Service encounter management.".
- catalog extent "xiv, 310 p. :".
- catalog hasFormat "Service/quality solution.".
- catalog identifier "1556237537".
- catalog isFormatOf "Service/quality solution.".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "Milwaukee : ASQC Quality Press ; Burr Ridge, Ill. : Irwin,".
- catalog relation "Service/quality solution.".
- catalog spatial "United States".
- catalog subject "658.8/12 20".
- catalog subject "Customer services United States Management.".
- catalog subject "HF5415.5 .C62 1994".
- catalog subject "Service industries United States Quality control.".
- catalog tableOfContents "Service/Quality challenges -- Basic service management -- The Malcolm Baldridge National Quality Award and the service/quality perspective -- pt. 2. Consumer benefit package management -- The service strategy whirlpool -- Recent service strategy ideas -- pt. 3. Service delivery system design: -- Facility, process, and job design -- Organization and performance design -- Service innovations -- pt. 4. Service/quality definition, design, and approach -- Service/quality standards and performance -- A service management approach to implementation -- pt. 5. Interlinking: -- Introduction to interlinking -- Interlinking service/quality process maps -- pt. 6. The service encounter: -- Service encounter management.".
- catalog title "The service/quality solution : using service management to gain competitive advantage / David A. Collier.".
- catalog type "text".