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- catalog abstract "The Malcolm Baldrige award is designed to recognize American firms that practice effective quality management and make significant improvements in the quality of their goods and services. Applicants are grouped into three classifications: The manufactoring group, the service group and the small business group. Judging is based on ten core values and concepts: Customer-driven quality; leadership; continuous improvement; full participation; rapid response; design, quality and prevention; long-range outlook; management by fact; partnership development; and public responsibility.".
- catalog contributor b5888843.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "The Baldridge Award -- Preparing for total quality -- Commonly used quality techniques -- Creating effective customer service -- Reducing cycle time -- Employee training, empowerment, and recognition -- Continuous improvement.".
- catalog description "The Malcolm Baldrige award is designed to recognize American firms that practice effective quality management and make significant improvements in the quality of their goods and services. Applicants are grouped into three classifications: The manufactoring group, the service group and the small business group. Judging is based on ten core values and concepts: Customer-driven quality; leadership; continuous improvement; full participation; rapid response; design, quality and prevention; long-range outlook; management by fact; partnership development; and public responsibility.".
- catalog extent "119 p. :".
- catalog identifier "0814423523".
- catalog isPartOf "AMA management briefing".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "New York : AMA Membership Publications Division, American Management Association,".
- catalog spatial "United States".
- catalog subject "658.5/62/0973 20".
- catalog subject "Benchmarking (Management) United States Case studies.".
- catalog subject "HD62.15 .H62 1993".
- catalog subject "Malcolm Baldrige National Quality Award.".
- catalog subject "Total quality management United States Case studies.".
- catalog tableOfContents "The Baldridge Award -- Preparing for total quality -- Commonly used quality techniques -- Creating effective customer service -- Reducing cycle time -- Employee training, empowerment, and recognition -- Continuous improvement.".
- catalog title "Blueprints for continuous improvement : lessons from the Baldrige winners / Richard M. Hodgetts.".
- catalog type "Case studies. fast".
- catalog type "text".