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- catalog abstract ""Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now, faced with meager improvements and depleted budgets, managers are wondering, "What happened?" "Where is the increase in market share?" "Where is the growth in profits, performance, and productivity?"" "Finally, there are answers to these questions and many others. Why TQM Fails and What to Do About It is a trouble-shooting guide for all areas of quality management. You'll learn the most common mistakes made by organizations during each crucial phase, including start-up, alignment, and integration. Most important, you'll understand the actions your organization can take immediately to avoid these failures - and reap the intended rewards of quality improvement." "The hype and confusion surrounding TQM often obscures its primary concerns: providing high-quality products and services and satisfying customers. Why TQM Fails and What to Do About It offers practical, concrete guidance for any organization still committed to these goals."--Jacket.".
- catalog contributor b5914776.
- catalog contributor b5914777.
- catalog contributor b5914778.
- catalog created "1994.".
- catalog date "1994".
- catalog date "1994.".
- catalog dateCopyrighted "1994.".
- catalog description ""Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now, faced with meager improvements and depleted budgets, managers are wondering, "What happened?" "Where is the increase in market share?" "Where is the growth in profits, performance, and productivity?"" "Finally, there are answers to these questions and many others. Why TQM Fails and What to Do About It is a trouble-shooting guide for all areas of quality management. You'll learn the most common mistakes made by organizations during each crucial phase, including start-up, alignment, and integration. Most important, you'll understand the actions your organization can take immediately to avoid these failures - and reap the intended rewards of quality improvement." "The hype and confusion surrounding TQM often obscures its primary concerns: providing high-quality products and services and satisfying customers. Why TQM Fails and What to Do About It offers practical, concrete guidance for any organization still committed to these goals."--Jacket.".
- catalog description "Includes bibliographical references and index.".
- catalog description "pt. 1. Why organizations fail during start-up -- 1. Commitment -- 2. Justification and timing -- 3. Education.".
- catalog description "pt. 2. Why organizations fail during alignment -- 5. Implementation strategy -- 6. Measurement -- 7. Appraisals -- 8. Rewards.".
- catalog description "pt. 3. Why organizations fail during integration -- 9. Power structure -- 10. Management beliefs -- 11. Structure -- 12. Systems -- 13. Organizational learning -- Epilogue: The future.".
- catalog extent "xviii, 252 p. :".
- catalog hasFormat "Why TQM fails and what to do about it.".
- catalog identifier "0786301406".
- catalog isFormatOf "Why TQM fails and what to do about it.".
- catalog issued "1994".
- catalog issued "1994.".
- catalog language "eng".
- catalog publisher "Burr Ridge, Ill. : Irwin Professional Pub.,".
- catalog relation "Why TQM fails and what to do about it.".
- catalog subject "658.5/62 20".
- catalog subject "HD62.15 .B763 1994".
- catalog subject "Total quality management.".
- catalog tableOfContents "pt. 1. Why organizations fail during start-up -- 1. Commitment -- 2. Justification and timing -- 3. Education.".
- catalog tableOfContents "pt. 2. Why organizations fail during alignment -- 5. Implementation strategy -- 6. Measurement -- 7. Appraisals -- 8. Rewards.".
- catalog tableOfContents "pt. 3. Why organizations fail during integration -- 9. Power structure -- 10. Management beliefs -- 11. Structure -- 12. Systems -- 13. Organizational learning -- Epilogue: The future.".
- catalog title "Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.".
- catalog type "text".