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- catalog contributor b6016797.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Ch. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study.".
- catalog description "Includes bibliographical references.".
- catalog extent "vi, 325 p. :".
- catalog identifier "0963403001 (soft : acid free) :".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Delray Beach, FL : St. Lucie Press,".
- catalog subject "658.5/62 20".
- catalog subject "HD 62.15 R824t 1993".
- catalog subject "HD62.15 .R67 1993".
- catalog subject "Total Quality Management.".
- catalog subject "Total quality management Case studies.".
- catalog subject "Total quality management.".
- catalog tableOfContents "Ch. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study.".
- catalog title "Total quality management : text, cases, and readings / by Joel E. Ross.".
- catalog type "Case studies. fast".
- catalog type "text".