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- catalog contributor b6117214.
- catalog contributor b6117215.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog description "Includes bibliographical references (p. 207-208).".
- catalog extent "xii, 210 p. :".
- catalog identifier "0814477844 :".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer Satisfaction.".
- catalog subject "Customer services Management.".
- catalog subject "Customer services Quality control.".
- catalog subject "Customer services.".
- catalog subject "HF 5415.5 B433m 1992".
- catalog subject "HF5415.5 .B436 1992".
- catalog title "Managing knock your socks off service / Chip R. Bell and Ron Zemke.".
- catalog type "text".