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- catalog contributor b6145864.
- catalog contributor b6145865.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog extent "x, 262 p. :".
- catalog identifier "0471591297 :".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog subject "658.5 20".
- catalog subject "HD9980.5 .K37 1994".
- catalog subject "Service industries Management.".
- catalog subject "Service industries Quality control.".
- catalog title "Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.".
- catalog type "text".