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- catalog contributor b6298253.
- catalog contributor b6298254.
- catalog contributor b6298255.
- catalog created "[1976?]".
- catalog date "1976".
- catalog date "[1976?]".
- catalog dateCopyrighted "[1976?]".
- catalog description "Bibliography: p. 298-302.".
- catalog extent "492 p. :".
- catalog issued "1976".
- catalog issued "[1976?]".
- catalog language "eng".
- catalog publisher "Chicago : National Council of Physical Distribution Management,".
- catalog subject "Customer services.".
- catalog title "Customer service : meaning and measurement / by Bernard J. LaLonde and Paul H. Zinszer.".
- catalog type "text".