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- catalog contributor b6326945.
- catalog created "1994.".
- catalog date "1994".
- catalog date "1994.".
- catalog dateCopyrighted "1994.".
- catalog description "1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.".
- catalog description "Includes bibliographical references (p. 69-70) and index.".
- catalog extent "vi, 72 p. ;".
- catalog hasFormat "Putting service into library staff training.".
- catalog identifier "0838934374".
- catalog isFormatOf "Putting service into library staff training.".
- catalog isPartOf "LAMA occasional papers series".
- catalog isPartOf "Occasional papers (Library Administration and Management Association)".
- catalog issued "1994".
- catalog issued "1994.".
- catalog language "eng".
- catalog publisher "Chicago : American Library Association,".
- catalog relation "Putting service into library staff training.".
- catalog spatial "United States.".
- catalog subject "023/.8/0973 20".
- catalog subject "Library education (Continuing education) United States.".
- catalog subject "Library employees In-service training United States.".
- catalog subject "Library employees Training of United States.".
- catalog subject "Library personnel management United States.".
- catalog subject "Public services (Libraries) United States.".
- catalog subject "Z668.5 .B48 1994".
- catalog tableOfContents "1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.".
- catalog title "Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.".
- catalog type "text".