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- catalog abstract "The concept of quality in higher education is by no means a new one. By one set of definitions or another, colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then is the quality approach, developed and popularized in industry, and now increasingly applied in health care and government, receiving so much attention in higher education at this moment? What does this perspective add to the approaches to excellence which they have long embraced? Higher education is in the public spotlight today due to the many challenges it now faces: rising tuition costs; frustration about a tight job market for graduates; calls for increased faculty productivity; concerns about political correctness; and criticisms regarding the use of grant and research funds, among others. Quality in Higher Education is a particularly timely book that will greatly benefit educators, university administrators, students, and sociologists, and all those who are interested in higher education today.".
- catalog contributor b6540842.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Higher education is in the public spotlight today due to the many challenges it now faces: rising tuition costs; frustration about a tight job market for graduates; calls for increased faculty productivity; concerns about political correctness; and criticisms regarding the use of grant and research funds, among others. Quality in Higher Education is a particularly timely book that will greatly benefit educators, university administrators, students, and sociologists, and all those who are interested in higher education today.".
- catalog description "Includes bibliographical references.".
- catalog description "Preface / Francis L. Lawrence -- 1. The Quality Approach in Higher Education: Context and Concepts for Change / Brent D. Ruben -- 2. The New Productivity Challenge / Peter F. Drucker -- 3. The Service Imperative / Karl Albrecht and Ron Zemke -- 4. World War II and the Quality Movement / J.M. Juran -- 5. History of the Malcolm Baldrige National Quality Award / Neil J. DeCarlo and W. Kent Sterett -- 6. The Lattice and the Ratchet / Pew Higher Education Research Program -- 7. Productivity or Quality? In Search of Higher Education's Yellow Brick Road / Sean C. Rush -- 8. Building Responsive Universities: Some Challenges to Academic Leadership / C. Warren Neel and William T. Snyder -- 9. The Big Questions in Higher Education Today / L. Edwin Coate -- 10. TQM: A Time for Ideas / Ted Marchese -- 11. TQM: Focus on Performance, Not Resources / Daniel Seymour -- 12. Defining and Assessing "Quality" in Higher Education: Beyond TQM / Brent D. Ruben.".
- catalog description "The concept of quality in higher education is by no means a new one. By one set of definitions or another, colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then is the quality approach, developed and popularized in industry, and now increasingly applied in health care and government, receiving so much attention in higher education at this moment? What does this perspective add to the approaches to excellence which they have long embraced?".
- catalog extent "xvi, 321 p. :".
- catalog identifier "1560001909 (alk. paper)".
- catalog identifier "1560007958 (pbk. : alk. paper)".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New Brunswick, U.S.A. : Transaction Publishers,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "378.73 20".
- catalog subject "Education, Higher Aims and objectives United States.".
- catalog subject "LA227.4 .Q35 1995".
- catalog subject "Total quality management United States.".
- catalog subject "Total quality management in higher education United States.".
- catalog subject "Universities and colleges United States Administration.".
- catalog tableOfContents "Preface / Francis L. Lawrence -- 1. The Quality Approach in Higher Education: Context and Concepts for Change / Brent D. Ruben -- 2. The New Productivity Challenge / Peter F. Drucker -- 3. The Service Imperative / Karl Albrecht and Ron Zemke -- 4. World War II and the Quality Movement / J.M. Juran -- 5. History of the Malcolm Baldrige National Quality Award / Neil J. DeCarlo and W. Kent Sterett -- 6. The Lattice and the Ratchet / Pew Higher Education Research Program -- 7. Productivity or Quality? In Search of Higher Education's Yellow Brick Road / Sean C. Rush -- 8. Building Responsive Universities: Some Challenges to Academic Leadership / C. Warren Neel and William T. Snyder -- 9. The Big Questions in Higher Education Today / L. Edwin Coate -- 10. TQM: A Time for Ideas / Ted Marchese -- 11. TQM: Focus on Performance, Not Resources / Daniel Seymour -- 12. Defining and Assessing "Quality" in Higher Education: Beyond TQM / Brent D. Ruben.".
- catalog title "Quality in higher education / Brent D. Ruben, editor ; with a preface by Francis L. Lawrence.".
- catalog type "text".