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- catalog contributor b6636921.
- catalog created "1993.".
- catalog date "1993".
- catalog date "1993.".
- catalog dateCopyrighted "1993.".
- catalog description "Includes bibliographical references (p. [123]-124) and index.".
- catalog extent "126 p. :".
- catalog identifier "0412542404 (acid-free paper)".
- catalog issued "1993".
- catalog issued "1993.".
- catalog language "eng".
- catalog publisher "London ; New York : Chapman & Hall,".
- catalog subject "658.5/62 20".
- catalog subject "HF5415.53 .H55 1993".
- catalog subject "Service industries Cost control.".
- catalog subject "Service industries Quality control.".
- catalog subject "Service-level agreements.".
- catalog subject "Total quality management.".
- catalog title "Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.".
- catalog type "text".