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- catalog contributor b6651060.
- catalog contributor b6651061.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Includes bibliographical references and indexes.".
- catalog extent "xviii, 462 p. :".
- catalog identifier "0070212171 (alk. paper)".
- catalog isPartOf "McGraw-Hill series in management".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "658 20".
- catalog subject "HD9980.5 .F549 1994".
- catalog subject "Service industries Management".
- catalog subject "Service industries Management.".
- catalog title "Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- catalog type "text".