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- catalog abstract ""Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review." "The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice."--Jacket.".
- catalog contributor b6657084.
- catalog contributor b6657085.
- catalog created "1994.".
- catalog date "1994".
- catalog date "1994.".
- catalog dateCopyrighted "1994.".
- catalog description ""Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review." "The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice."--Jacket.".
- catalog description "1. Introduction / Anne Connor and Stewart Black -- 2. Performance Review and the Managerial Revolution / Mary Henkel -- 3. Performance Review Through Inspection and Monitoring by Central Government / Stephen Mitchell and Frank Tolan -- 4. Staff Appraisal and Clinical Audit in the National Health Service / Susan Willoughby -- 5. Personal Supervision in Social Work / Malcolm Payne -- 6. User Perspectives on Community Care Assessment / Sue Brace -- 7. Involving Carers in Planning and Review / Marian Barnes and Gerald Wistow -- 8. Service Evaluation by People with Learning Difficulties / Andrea Whittaker -- 9. User Evaluation in the National Health Service / Bridie Fitzpatrick and Rex Taylor -- 10. Quality Assurance in Social Work / Tom Leckie -- 11. Performance Review and Quality in General Practice / Donald Irvine -- 12. Putting Complaints Procedures into Effect / Brian McClay -- 13. Performance Review and the Voluntary Sector / Anne Connor -- 14. Performance and Quality in Public Services / Anna Coote.".
- catalog description "15. Reflections on the Politics of Quality / Ann James -- 16. What Does The Citizen's Charter Mean? / Stewart Black -- 17. Getting and Using User Views for Performance Review / Anne Connor and Stewart Black -- 18. Conclusions / Anne Connor and Stewart Black.".
- catalog description "Includes bibliographical references.".
- catalog extent "262 p. :".
- catalog hasFormat "Performance review and quality in social care.".
- catalog identifier "1853020176".
- catalog isFormatOf "Performance review and quality in social care.".
- catalog isPartOf "Research highlights in social work ; 20".
- catalog issued "1994".
- catalog issued "1994.".
- catalog language "eng".
- catalog publisher "London ; Bristol, Pa. : Jessica Kingsley Publishers,".
- catalog relation "Performance review and quality in social care.".
- catalog spatial "Great Britain.".
- catalog subject "361.3/2/0683 20".
- catalog subject "HV40.54 .P37 1994".
- catalog subject "Social workers Rating of Great Britain.".
- catalog subject "Social workers Rating of.".
- catalog subject "Social workers Supervision of Great Britain.".
- catalog tableOfContents "1. Introduction / Anne Connor and Stewart Black -- 2. Performance Review and the Managerial Revolution / Mary Henkel -- 3. Performance Review Through Inspection and Monitoring by Central Government / Stephen Mitchell and Frank Tolan -- 4. Staff Appraisal and Clinical Audit in the National Health Service / Susan Willoughby -- 5. Personal Supervision in Social Work / Malcolm Payne -- 6. User Perspectives on Community Care Assessment / Sue Brace -- 7. Involving Carers in Planning and Review / Marian Barnes and Gerald Wistow -- 8. Service Evaluation by People with Learning Difficulties / Andrea Whittaker -- 9. User Evaluation in the National Health Service / Bridie Fitzpatrick and Rex Taylor -- 10. Quality Assurance in Social Work / Tom Leckie -- 11. Performance Review and Quality in General Practice / Donald Irvine -- 12. Putting Complaints Procedures into Effect / Brian McClay -- 13. Performance Review and the Voluntary Sector / Anne Connor -- 14. Performance and Quality in Public Services / Anna Coote.".
- catalog tableOfContents "15. Reflections on the Politics of Quality / Ann James -- 16. What Does The Citizen's Charter Mean? / Stewart Black -- 17. Getting and Using User Views for Performance Review / Anne Connor and Stewart Black -- 18. Conclusions / Anne Connor and Stewart Black.".
- catalog title "Performance review and quality in social care / editors, Anne Connor and Stewart Black.".
- catalog type "text".