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- catalog abstract "For several years, decades it seems, librarians and other information services professionals have lamented the fact that there is not enough emphasis on management in their training. They learn their subjects, and librarians, especially connect very early on in their training to the concepts of service and the organization of information. Management skills, however, are frequently neglected, or even minimal attention, and many information services professionals find themselves working in the corporate environment, research and technology organizations, government information units, or community/public administration organizations where management skills are needed. Muchof whay they need they get on the job; other approaches, such as continuing education programs, are utilized by those who have the initiative or recognize that they must do something to educate themselves to be managers. Some of it works and some of it doesn't.".
- catalog contributor b6769244.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "For several years, decades it seems, librarians and other information services professionals have lamented the fact that there is not enough emphasis on management in their training. They learn their subjects, and librarians, especially connect very early on in their training to the concepts of service and the organization of information. Management skills, however, are frequently neglected, or even minimal attention, and many information services professionals find themselves working in the corporate environment, research and technology organizations, government information units, or community/public administration organizations where management skills are needed. Muchof whay they need they get on the job; other approaches, such as continuing education programs, are utilized by those who have the initiative or recognize that they must do something to educate themselves to be managers. Some of it works and some of it doesn't.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Introduction to the Series / Guy St. Clair -- Foreword / John V. Ganly -- pt. I. Customer service: an introduction -- 1. Definition and concepts -- 2. Why be concerned about customer service? -- pt. II. Initial stages -- 3. Defining the role of the information service unit -- 4. Informal -- and not-so-informal -- intelligence gathering -- 5. Defining the market and selecting specific user groups -- pt. III. players -- 6. Nurturing the culture: management and staff together -- 7. Whose information is it anyway? Involving users in the process -- pt. IV. Key tools -- 8. needs analysis, user survey and the information audit -- 9. marketing information system -- 10. Designing and implementing the customer service plan -- pt. V. Benefits to the customer/user -- 11. Quality assurance, standards and quality services -- 12. Follow-up and analysis, evaluation and measurement.".
- catalog extent "144 p. ;".
- catalog hasFormat "Customer service in the information environment.".
- catalog identifier "1857390040 (acid-free paper) :".
- catalog isFormatOf "Customer service in the information environment.".
- catalog isPartOf "Information services management series".
- catalog isPartOf "Information services management.".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "London ; New Jersey : Bowker-Saur,".
- catalog relation "Customer service in the information environment.".
- catalog subject "338.4/70255 20".
- catalog subject "Information services industry Customer services.".
- catalog subject "Information services.".
- catalog subject "Z674.4 .S8 1993".
- catalog tableOfContents "Introduction to the Series / Guy St. Clair -- Foreword / John V. Ganly -- pt. I. Customer service: an introduction -- 1. Definition and concepts -- 2. Why be concerned about customer service? -- pt. II. Initial stages -- 3. Defining the role of the information service unit -- 4. Informal -- and not-so-informal -- intelligence gathering -- 5. Defining the market and selecting specific user groups -- pt. III. players -- 6. Nurturing the culture: management and staff together -- 7. Whose information is it anyway? Involving users in the process -- pt. IV. Key tools -- 8. needs analysis, user survey and the information audit -- 9. marketing information system -- 10. Designing and implementing the customer service plan -- pt. V. Benefits to the customer/user -- 11. Quality assurance, standards and quality services -- 12. Follow-up and analysis, evaluation and measurement.".
- catalog title "Customer service in the information environment / Guy St. Clair.".
- catalog type "text".