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- catalog alternative "Harvard business review.".
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Lessons in the service sector / James L. Heskett -- Service companies: focus or falter / William H. Davidow and Bro Uttal -- Beyond products: services-based strategy / James Brian Quinn, Thomas L. Doorley, and Penny C. Paquette -- Customer intimacy and other value disciplines / Michael Treacy and Fred Wiersema -- The service-driven service company / Leonard A. Schlesinger and James L. Heskett -- The new productivity challenge / Peter F. Drucker -- Loyalty-based management / Frederick F. Reichheld -- My employees are my service guarantee / Timothy W. Firnstahl -- Service comes first: an interview with USAA's Robert F. McDermott / Thomas Teal -- How I turned a critical public into useful consultants / Peter T. Johnson -- Crime and management: an interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber -- The new old-fashioned banking / Ronald Grzywinski -- Profits with a purpose: an interview with Tom Chapman / Nancy A. Nichols -- Putting the service-profit chain to work / James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger.".
- catalog description "Soundview Best Book List".
- catalog extent "xx, 260 p. :".
- catalog identifier "0875845622 (acid-free paper) :".
- catalog isPartOf "The Harvard business review book series".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business School Press,".
- catalog subject "658.8/12 20".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .C625 1994".
- catalog subject "Quality control.".
- catalog tableOfContents "Lessons in the service sector / James L. Heskett -- Service companies: focus or falter / William H. Davidow and Bro Uttal -- Beyond products: services-based strategy / James Brian Quinn, Thomas L. Doorley, and Penny C. Paquette -- Customer intimacy and other value disciplines / Michael Treacy and Fred Wiersema -- The service-driven service company / Leonard A. Schlesinger and James L. Heskett -- The new productivity challenge / Peter F. Drucker -- Loyalty-based management / Frederick F. Reichheld -- My employees are my service guarantee / Timothy W. Firnstahl -- Service comes first: an interview with USAA's Robert F. McDermott / Thomas Teal -- How I turned a critical public into useful consultants / Peter T. Johnson -- Crime and management: an interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber -- The new old-fashioned banking / Ronald Grzywinski -- Profits with a purpose: an interview with Tom Chapman / Nancy A. Nichols -- Putting the service-profit chain to work / James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger.".
- catalog title "Command performance : the art of delivering quality service / with a preface by John E. Martin.".
- catalog type "text".