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- catalog contributor b6888724.
- catalog contributor b6888725.
- catalog contributor b6888726.
- catalog created "1994.".
- catalog date "1994".
- catalog date "1994.".
- catalog dateCopyrighted "1994.".
- catalog description "Includes bibliographical references.".
- catalog extent "xxviii, 452 p. :".
- catalog identifier "0130971308 (pbk) :".
- catalog isPartOf "European casebook series in management.".
- catalog isPartOf "The European casebook series in management".
- catalog issued "1994".
- catalog issued "1994.".
- catalog language "eng".
- catalog publisher "New York ; London : Prentice Hall,".
- catalog spatial "Europe".
- catalog subject "658.5 20".
- catalog subject "Customer services Europe Case studies.".
- catalog subject "Production Management".
- catalog subject "Quality assurance Europe Case studies.".
- catalog title "Competing through services : strategy and implementation : cases and text / Sandra Vandermerwe and Christopher Lovelock with Marika Taishoff.".
- catalog type "text".