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- catalog contributor b7275193.
- catalog contributor b7275194.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Library Journal Best Books".
- catalog extent "xi, 295 p. :".
- catalog identifier "0875845703 (alk. paper) :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Boston, Mass. : Harvard Business School Press,".
- catalog subject "658.8/12 20".
- catalog subject "Customer services Management.".
- catalog subject "Employees Training of.".
- catalog subject "HF5415.5 .S36 1995".
- catalog subject "Incentives in industry.".
- catalog title "Winning the service game / Benjamin Schneider, David E. Bowen.".
- catalog type "text".