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• catalog abstract "Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world. If computers are not making businesses, organizations, or countries more productive, then why are we spending so much time and money on them? Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. Citing some of his own successful research programs, as well as many others, Landauer offers solutions to the problems he describes. While acknowledging that mismanagement, organizational barriers, learning curves, and hardware and software incompatibilities can play a part in the productivity paradox, Landauer targets two aspects of computer design as the main culprits: usefulness and usability. He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Their many features, designed to make them more marketable, merely increase cost and complexity. Landauer proposes that emerging techniques for user-centered development can turn the situation around. Through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy, with the same enormous impact on productivity and standard of living that were the historical results of technological advances in energy use (the steam engine, electric motors), automation in textiles and other manufacture, and in agriculture. Landauer presents solid evidence for this claim, and for a huge benefit-to-cost ratio for user-centered design activities. He describes how to accomplish these necessary things, promising applications for better computer software designs in business, and the relation of user-centered design to business process reengineering, quality, and management.".
• catalog contributor b7467191.
• catalog created "c1995.".
• catalog date "1995".
• catalog date "c1995.".
• catalog dateCopyrighted "c1995.".
• catalog description "Choice Outstanding Academic Books and Nonprint Materials".
• catalog description "Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world. If computers are not making businesses, organizations, or countries more productive, then why are we spending so much time and money on them? Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. Citing some of his own successful research programs, as well as many others, Landauer offers solutions to the problems he describes. While acknowledging that mismanagement, organizational barriers, learning curves, and hardware and software incompatibilities can play a part in the productivity paradox, Landauer targets two aspects of computer design as the main culprits: usefulness and usability. ".
• catalog description "He describes how to accomplish these necessary things, promising applications for better computer software designs in business, and the relation of user-centered design to business process reengineering, quality, and management.".
• catalog description "He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Their many features, designed to make them more marketable, merely increase cost and complexity. Landauer proposes that emerging techniques for user-centered development can turn the situation around. Through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy, with the same enormous impact on productivity and standard of living that were the historical results of technological advances in energy use (the steam engine, electric motors), automation in textiles and other manufacture, and in agriculture. Landauer presents solid evidence for this claim, and for a huge benefit-to-cost ratio for user-centered design activities. ".
• catalog description "Includes bibliographical references (p. [393]-405) and index.".
• catalog description "The productivity puzzle -- The evidence -- What computers do -- The productivity paradox -- Excuses -- Reasons -- What's wrong with them -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- The track record so far -- User-centered design -- Here's how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- Fantasy business systems -- Life, love, and intellect.".
• catalog extent "xiii, 425 p. :".
• catalog identifier "0262121867 (hc : alk. paper)".
• catalog issued "1995".
• catalog issued "c1995.".
• catalog language "eng".
• catalog publisher "Cambridge, Mass. : MIT Press,".
• catalog subject "659/.0285 20".
• catalog subject "Computers.".
• catalog subject "QA76.5 .L3226 1995".
• catalog subject "Technological innovations.".
• catalog tableOfContents "The productivity puzzle -- The evidence -- What computers do -- The productivity paradox -- Excuses -- Reasons -- What's wrong with them -- Software design, development, and deployment -- Hype and broken promises: or, why do we love them still? -- The track record so far -- User-centered design -- Here's how -- User-centered design methods -- User-centered development -- User-centered deployment: or, what to use them for and how -- Fantasy business systems -- Life, love, and intellect.".
• catalog title "The trouble with computers : usefulness, usability, and productivity / Thomas K. Landauer.".
• catalog type "text".