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- catalog contributor b7608923.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Includes bibliographical references and index.".
- catalog description "The new customer imperative -- The ingredients of customer satisfaction -- Listening to customers and employees -- Benchmarking for competitive advantage -- Designing world-class customer satisfaction -- Retention marketing -- Trends -- Delivering world-class performance.".
- catalog extent "xviii, 229 p. :".
- catalog hasFormat "World-class customer satisfaction.".
- catalog identifier "0786301287".
- catalog isFormatOf "World-class customer satisfaction.".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Burr Ridge, Ill. : Irwin Professional Pub.,".
- catalog relation "World-class customer satisfaction.".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction Case studies.".
- catalog subject "Customer services Case studies.".
- catalog subject "HF5415.5 .B37 1995".
- catalog tableOfContents "The new customer imperative -- The ingredients of customer satisfaction -- Listening to customers and employees -- Benchmarking for competitive advantage -- Designing world-class customer satisfaction -- Retention marketing -- Trends -- Delivering world-class performance.".
- catalog title "World-class customer satisfaction / Jonathan D. Barsky.".
- catalog type "Case studies. fast".
- catalog type "text".