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- catalog contributor b7752016.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Includes bibliographical references (p. 187-188) and index.".
- catalog extent "xvii, 193 p. :".
- catalog identifier "0873892224 (alk. paper)".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "Milwaukee, WI : ASQC Quality Press,".
- catalog subject "658.5/62 20".
- catalog subject "Customer services.".
- catalog subject "HD62.15 .G75 1994".
- catalog subject "Leadership.".
- catalog subject "Total quality management.".
- catalog title "Management in a quality environment / David N. Griffiths.".
- catalog type "text".