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- catalog contributor b7752027.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog extent "xi, 211 p. :".
- catalog identifier "157112067X :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Indianapolis, IN : Park Avenue,".
- catalog spatial "United States.".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer relations.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .J35 1995".
- catalog title "The customer is usually wrong! / Fred E. Jandt.".
- catalog type "text".