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- catalog contributor b7787654.
- catalog created "1991.".
- catalog date "1991".
- catalog date "1991.".
- catalog dateCopyrighted "1991.".
- catalog description "Includes bibliographical references (p. 155) and index.".
- catalog description "Part 1: Patient-driven satisfaction: a mandate for change -- Assessing patient satisfaction -- The patient's definition of quality -- Maintaining the status quo is risky -- Part 2: The connection -- Accessibility and responsiveness: stick around and listen -- Delay in action: "I want it now" -- Realistic expectations: it is okay to say "I don't know" -- Communication: it takes two -- Professionalism: look right and treat me with dignity -- Continuity of care: too many assumptions -- Reducing risk management exposure -- Part 3: Integrating patient-driven quality: five keys to success -- Involvement in the research planning process and managerial accountability -- Observation of patient-consumer focus groups -- Ongoing assessment, tracking, reporting, and reporting back to managers -- Using quality as a positioning strategy -- Planning for the future.".
- catalog extent "xvii, 161 p. :".
- catalog identifier "1555423329 (alk. paper)".
- catalog isPartOf "The Jossey-Bass health series".
- catalog issued "1991".
- catalog issued "1991.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass Publishers,".
- catalog subject "362.1/068/5 20".
- catalog subject "Consumer Behavior.".
- catalog subject "Consumer Satisfaction.".
- catalog subject "Health Facilities organization & administration.".
- catalog subject "Health Facility Administration.".
- catalog subject "Medical care Evaluation.".
- catalog subject "Medical care Quality control.".
- catalog subject "Patient satisfaction.".
- catalog subject "Quality of Health Care.".
- catalog subject "RA399.A1 C87 1991".
- catalog subject "Risk Management.".
- catalog subject "W 85 C973q".
- catalog tableOfContents "Part 1: Patient-driven satisfaction: a mandate for change -- Assessing patient satisfaction -- The patient's definition of quality -- Maintaining the status quo is risky -- Part 2: The connection -- Accessibility and responsiveness: stick around and listen -- Delay in action: "I want it now" -- Realistic expectations: it is okay to say "I don't know" -- Communication: it takes two -- Professionalism: look right and treat me with dignity -- Continuity of care: too many assumptions -- Reducing risk management exposure -- Part 3: Integrating patient-driven quality: five keys to success -- Involvement in the research planning process and managerial accountability -- Observation of patient-consumer focus groups -- Ongoing assessment, tracking, reporting, and reporting back to managers -- Using quality as a positioning strategy -- Planning for the future.".
- catalog title "The quality connection in health care : integrating patient satisfaction and risk management / Lynne Cunningham.".
- catalog type "text".