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- catalog contributor b8045535.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Basics -- Getting focused -- Internal workings of the help desk -- Structure -- Problem and work management -- Tracking -- Applying technology -- Toward automation -- Help desk tools -- Optimizing performance -- Measuring performance -- Marketing -- Cost/benefit analysis -- Outsourcing -- Case studies -- Help desk case #1: setup -- Help desk case #2: starting into automation -- Help desk case #3: working well.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xxi, 376 p. :".
- catalog identifier "0471025445 (pbk. : acid-free paper)".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "New York : John Wiley,".
- catalog subject "004/.068/8 20".
- catalog subject "Computer industry Customer services Management.".
- catalog subject "Electronic office machine industry Customer services Management.".
- catalog subject "HD 9696 C62".
- catalog subject "HD9696.C62 C96 1994".
- catalog subject "Information Services organization & administration.".
- catalog tableOfContents "Basics -- Getting focused -- Internal workings of the help desk -- Structure -- Problem and work management -- Tracking -- Applying technology -- Toward automation -- Help desk tools -- Optimizing performance -- Measuring performance -- Marketing -- Cost/benefit analysis -- Outsourcing -- Case studies -- Help desk case #1: setup -- Help desk case #2: starting into automation -- Help desk case #3: working well.".
- catalog title "Running an effective help desk : planning, implementing, marketing, automating, improving, outsourcing / by Barbara Czegel.".
- catalog type "text".