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- catalog contributor b8224732.
- catalog contributor b8224733.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog extent "ix, 244 p. :".
- catalog identifier "0471584967 (alk. paper)".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog spatial "United States.".
- catalog subject "658.8/71 20".
- catalog subject "Customer services United States.".
- catalog subject "Department stores United States.".
- catalog subject "HF5415.5 .S627 1995".
- catalog subject "Nordstrom (Firm)".
- catalog title "The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector, Patrick D. McCarthy.".
- catalog type "text".