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- catalog contributor b8281429.
- catalog contributor b8281430.
- catalog contributor b8281431.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "1. Quality and total service quality management -- 2. Quality: the driving force for productivity and profitability -- 3. Organizing and managing quality improvement -- 4. The analysis of quality: definitions, concepts and models -- 5. Customer orientation and customer care -- 6. Competence for service quality -- 7. Quality measurement -- 8. Service design for innovation and quality -- 9. Leading quality improvement in services.".
- catalog description "Includes bibliographical references (p. 266-288) and index.".
- catalog extent "xvii, 293 p. :".
- catalog hasFormat "Quality of service.".
- catalog identifier "0077079493 :".
- catalog isFormatOf "Quality of service.".
- catalog isPartOf "Quality in action (London, England)".
- catalog isPartOf "Quality in action".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "London ; New York : McGraw-Hill Book Co.,".
- catalog relation "Quality of service.".
- catalog subject "658.8/12 20".
- catalog subject "Customer services Management.".
- catalog subject "Customer services".
- catalog subject "HF5415.5 .E26 1994".
- catalog subject "Service industries Management.".
- catalog subject "Service industries Quality control.".
- catalog subject "Total quality management.".
- catalog tableOfContents "1. Quality and total service quality management -- 2. Quality: the driving force for productivity and profitability -- 3. Organizing and managing quality improvement -- 4. The analysis of quality: definitions, concepts and models -- 5. Customer orientation and customer care -- 6. Competence for service quality -- 7. Quality measurement -- 8. Service design for innovation and quality -- 9. Leading quality improvement in services.".
- catalog title "Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.".
- catalog type "text".