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- catalog abstract "The authors develop a model for conflict management to help organizational development (OD), human resources (HR), and alternative dispute resolution (ADR) professionals and management consultants assess conflict. They use three composite case studies from the health care, government, and manufacturing sectors.".
- catalog contributor b8616675.
- catalog contributor b8616676.
- catalog contributor b8616677.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "Foreword / William L. Ury -- 1. How Organizations and Individuals Respond to Conflict -- 2. Recognizing Conflict Management as a System -- 3. Managing Conflict Effectively: Alternative Dispute Resolution and Dispute Systems Design -- 4. Involving the Stakeholders: Interest-Based Conflict Management Systems -- 5. Entry and Contracting: Starting the Systems Design Effort -- 6. Organizational Assessment: Looking at the Big Picture -- 7. Design Architecture: Constructing Conflict Management Models -- 8. Training and Education: Building the Knowledge and Skill Base -- 9. Implementation: Introducing the New System -- 10. Evaluation: Measuring Program Effectiveness -- 11. Incentives and Rewards: Creating Support for the System -- 12. Resistance and Constraints: Having Tea with Your Demons -- 13. Changing the Culture: Accepting Conflict and Encouraging Choice -- Epilogue: Implications for Improving Conflict Management Systems.".
- catalog description "Includes bibliographical references (p. 245-246) and index.".
- catalog description "The authors develop a model for conflict management to help organizational development (OD), human resources (HR), and alternative dispute resolution (ADR) professionals and management consultants assess conflict. They use three composite case studies from the health care, government, and manufacturing sectors.".
- catalog extent "xx, 252 p. ;".
- catalog hasFormat "Designing conflict management systems.".
- catalog identifier "0787901628 (alk. paper)".
- catalog isFormatOf "Designing conflict management systems.".
- catalog isPartOf "Jossey-Bass conflict resolution series".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass Publishers,".
- catalog relation "Designing conflict management systems.".
- catalog subject "658.4 20".
- catalog subject "Conflict management.".
- catalog subject "HD42 .C68 1995".
- catalog subject "HD42 .C68 1996".
- catalog subject "HD42 .C68 1996x".
- catalog tableOfContents "Foreword / William L. Ury -- 1. How Organizations and Individuals Respond to Conflict -- 2. Recognizing Conflict Management as a System -- 3. Managing Conflict Effectively: Alternative Dispute Resolution and Dispute Systems Design -- 4. Involving the Stakeholders: Interest-Based Conflict Management Systems -- 5. Entry and Contracting: Starting the Systems Design Effort -- 6. Organizational Assessment: Looking at the Big Picture -- 7. Design Architecture: Constructing Conflict Management Models -- 8. Training and Education: Building the Knowledge and Skill Base -- 9. Implementation: Introducing the New System -- 10. Evaluation: Measuring Program Effectiveness -- 11. Incentives and Rewards: Creating Support for the System -- 12. Resistance and Constraints: Having Tea with Your Demons -- 13. Changing the Culture: Accepting Conflict and Encouraging Choice -- Epilogue: Implications for Improving Conflict Management Systems.".
- catalog title "Designing conflict management systems: a guide to creating productive and healthy organizations / Cathy A. Costantino, Christina Sickles Merchant ; foreword by William L. Ury.".
- catalog type "text".