Matches in Harvard for { <http://id.lib.harvard.edu/aleph/006155855/catalog> ?p ?o. }
Showing items 1 to 22 of
22
with 100 items per page.
- catalog abstract "Service industries recognize the need to improve customer-focused quality improvement (QI) strategies - in much the same way manufacturers apply total quality management (TQM) systems. This book focuses on improved design, implementation, and daily management of QI efforts for high performance in public and private services. It assists managers in understanding how to satisfy customers' needs. The emphasis is on changing administrative management practices and promoting leadership principles to guide decision-making and increase competitiveness.".
- catalog contributor b8616745.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "1. Introduction: The Need for Improved Service Quality -- 2. Applying Total Quality Service Concepts -- 3. From Quality Control to Continuous Improvement -- 4. Encouraging Total Quality Human Resources: Participation and Training -- 5. Increasing Quality and Competitiveness -- 6. Monitoring Process, Cost, Quality, and Productivity -- 7. Managing Quality in the Public Sector -- 8. Implementing Continuous Quality Healthcare Improvement -- 9. Leadership for Achieving High-Performance Quality Improvement -- App. A. The Eternally Successful Organization Grid -- App. B. Deming's Fourteen Points -- App. C. Crosby's Fourteen Steps -- App. D. Malcolm Baldrige Award Criteria.".
- catalog description "Includes bibliographical references (p. 233-244) and index.".
- catalog description "Service industries recognize the need to improve customer-focused quality improvement (QI) strategies - in much the same way manufacturers apply total quality management (TQM) systems. This book focuses on improved design, implementation, and daily management of QI efforts for high performance in public and private services. It assists managers in understanding how to satisfy customers' needs. The emphasis is on changing administrative management practices and promoting leadership principles to guide decision-making and increase competitiveness.".
- catalog extent "xx, 258 p. :".
- catalog identifier "188401545X (acid-free paper)".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Delray Beach, Fla. : St. Lucie Press,".
- catalog subject "658.5/62 20".
- catalog subject "HD31 .M435 1995".
- catalog subject "Industrial management.".
- catalog subject "Quality control.".
- catalog tableOfContents "1. Introduction: The Need for Improved Service Quality -- 2. Applying Total Quality Service Concepts -- 3. From Quality Control to Continuous Improvement -- 4. Encouraging Total Quality Human Resources: Participation and Training -- 5. Increasing Quality and Competitiveness -- 6. Monitoring Process, Cost, Quality, and Productivity -- 7. Managing Quality in the Public Sector -- 8. Implementing Continuous Quality Healthcare Improvement -- 9. Leadership for Achieving High-Performance Quality Improvement -- App. A. The Eternally Successful Organization Grid -- App. B. Deming's Fourteen Points -- App. C. Crosby's Fourteen Steps -- App. D. Malcolm Baldrige Award Criteria.".
- catalog title "Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.".
- catalog type "text".