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- catalog abstract "The book discusses how to: "grow your business by attracting and retaining the right customers--and avoiding the wrong ones; improve productivity by hiring the right employees and structuring loyalty-based compensation and career paths; measure value by tracking the behavior of customers, employees, and investors and quantifying its economic consequences; create intellectual capital by building a stable base of human assets--people who study and learn from their failures; maximize shareholder value by attracting and keeping the right shareholders; build strategic advantage by designing business systems on the principles of value, loyalty, and partnership."--Book jacket.".
- catalog contributor b8940026.
- catalog contributor b8940027.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Library Journal Best Books".
- catalog description "Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition -- Partnerships for Change -- Getting Started: The Path Toward Zero Defections.".
- catalog description "Soundview Best Book List".
- catalog description "The book discusses how to: "grow your business by attracting and retaining the right customers--and avoiding the wrong ones; improve productivity by hiring the right employees and structuring loyalty-based compensation and career paths; measure value by tracking the behavior of customers, employees, and investors and quantifying its economic consequences; create intellectual capital by building a stable base of human assets--people who study and learn from their failures; maximize shareholder value by attracting and keeping the right shareholders; build strategic advantage by designing business systems on the principles of value, loyalty, and partnership."--Book jacket.".
- catalog extent "xii, 323 p. :".
- catalog identifier "0875844480".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Boston : Harvard Business School Press,".
- catalog subject "658.4 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 .R438 1996".
- catalog subject "Job satisfaction.".
- catalog subject "Labor productivity.".
- catalog subject "Loyalty.".
- catalog tableOfContents "Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition -- Partnerships for Change -- Getting Started: The Path Toward Zero Defections.".
- catalog title "The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.".
- catalog type "text".