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- catalog contributor b9118584.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Includes bibliographical references (p. 229-235) and indexes.".
- catalog extent "viii, 242 p. :".
- catalog identifier "002912977X :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York : Lexington Books,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .G75 1995".
- catalog title "Customer loyalty : how to earn it, how to keep it / Jill Griffin.".
- catalog type "text".