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- catalog contributor b9170059.
- catalog contributor b9170060.
- catalog created "1991.".
- catalog date "1991".
- catalog date "1991.".
- catalog dateCopyrighted "1991.".
- catalog description "Includes bibliographical references (p. 125-132) and index.".
- catalog extent "136 p. :".
- catalog identifier "0935047123 (softbound) :".
- catalog issued "1991".
- catalog issued "1991.".
- catalog language "eng".
- catalog publisher "Los Angeles, Calif., USA : Americas Group,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services Public opinion.".
- catalog subject "HF5415.5 .H29 1991".
- catalog subject "Oral communication.".
- catalog subject "Word-of-mouth advertising.".
- catalog title "Talk is cheap : promoting your business through word of mouth advertising / Godfrey Harris with Gregrey J. Harris.".
- catalog type "text".