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- catalog contributor b9309539.
- catalog contributor b9309540.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Library Journal Best Books".
- catalog description "Soundview Best Book List".
- catalog extent "xiv, 289 p. ;".
- catalog identifier "0887307256".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York : HarperBusiness,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "658.8/12 20".
- catalog subject "Advertising.".
- catalog subject "Businessmen United States Interviews.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 .R363 1995".
- catalog subject "Success in business United States.".
- catalog subject "Word-of-mouth advertising.".
- catalog title "Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel.".
- catalog type "text".