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- catalog contributor b9362248.
- catalog contributor b9362249.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Includes bibliographical references (p. 139-140).".
- catalog description "Introduction: About This Book -- pt. 1. Pat Answers to Peevish Questions and Provocative Customer Comments -- pt. 2. Smart Answers to Even Tougher Questions -- pt. 3. Questions With No Easy Answers -- pt. 4. Getting Service as Good as You Give: The Amazingly Simple Secret of the Ten-Second Connection -- pt. 5. Customers Say the Darnedest Things.".
- catalog extent "xv, 143 p. :".
- catalog identifier "0814478840 (alk. paper)".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York : American Management Association,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer complaints.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .A533 1995".
- catalog tableOfContents "Introduction: About This Book -- pt. 1. Pat Answers to Peevish Questions and Provocative Customer Comments -- pt. 2. Smart Answers to Even Tougher Questions -- pt. 3. Questions With No Easy Answers -- pt. 4. Getting Service as Good as You Give: The Amazingly Simple Secret of the Ten-Second Connection -- pt. 5. Customers Say the Darnedest Things.".
- catalog title "Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.".
- catalog type "text".