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- catalog abstract "Implementation theory in the information systems field has had little predictive validity. This study tries to enhance our understanding of predictors of success and failure in implementation by examining the introduction and use of Profiling, an expert-system intended to aid the insurance sales process. The same technology was implemented in four different firms (Lutheran Brotherhood, National Mutual, Prudential, Sun Alliance) to a total user base of over 5,000 salespeople, over a multi-year time period. Acutal, not perceived, measures of use were gathered.".
- catalog contributor b9374396.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Implementation theory in the information systems field has had little predictive validity. This study tries to enhance our understanding of predictors of success and failure in implementation by examining the introduction and use of Profiling, an expert-system intended to aid the insurance sales process. The same technology was implemented in four different firms (Lutheran Brotherhood, National Mutual, Prudential, Sun Alliance) to a total user base of over 5,000 salespeople, over a multi-year time period. Acutal, not perceived, measures of use were gathered.".
- catalog description "Includes bibliographical references (p. 26-28).".
- catalog extent "28 p. :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; HBS 96-050.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 96-050".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Knowledge workers and radically new technology : understanding failure and success / by John J. Sviokla.".
- catalog type "text".