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- catalog abstract "Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.".
- catalog contributor b9815063.
- catalog contributor b9815064.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "(cont.) Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble.".
- catalog description "Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.".
- catalog description "Includes bibliographical references.".
- catalog description "The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart --".
- catalog extent "x, 362 p. :".
- catalog identifier "1566394791 (cloth : alk. paper)".
- catalog identifier "1566394805 (pbk. : alk. paper)".
- catalog isPartOf "Labor and social change".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Philadelphia : Temple University Press,".
- catalog spatial "United States.".
- catalog subject "331.7/93/0973 20".
- catalog subject "HD8039.S452 U688 1996".
- catalog subject "Service industries United States.".
- catalog subject "Service industries workers United States.".
- catalog tableOfContents "(cont.) Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble.".
- catalog tableOfContents "The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart --".
- catalog title "Working in the service society / edited by Cameron Lynne Macdonald and Carmen Sirianni.".
- catalog type "text".