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- catalog contributor b9882664.
- catalog created "1995.".
- catalog date "1995".
- catalog date "1995.".
- catalog dateCopyrighted "1995.".
- catalog description "(cont.) Reference duties and responsibilities / R. Lowenthal and M. E. Murfin -- Reference training / Beth S. Woodard -- Communication and the reference interface / Helen M. Gothberg -- Reference librarian knowledge and search strategy / Jo Bell Whitlatch -- Reference volume, staffing, and accessibility / Marjorie E. Murfin -- Costs and outcomes / M. E. Murfin -- Reference effectiveness / Frances Benham.".
- catalog description "Includes bibliographical references and indexes.".
- catalog description "The research process -- Assessing library services: the reference component / Marjorie E. Murfin -- What reference services should be offered? / M. E. Murfin -- Library users and reference patrons / M. E. Murfin -- Question classification / Jo Bell Whitlatch -- Reference environment / Anna M. Donnelly -- Reference collection use / A. M. Donnelly -- Electronic databases and reference assistance / Ralph Lowenthal and Marjorie E. Murfin -- Worklife and morale / R. Lowenthal and M. E. Murfin --".
- catalog extent "x, 372 p. ;".
- catalog identifier "087650344X (pbk.)".
- catalog issued "1995".
- catalog issued "1995.".
- catalog language "eng".
- catalog publisher "Ann Arbor, Mich. : Pierian Press,".
- catalog subject "Reference services (Libraries) Evaluation.".
- catalog tableOfContents "(cont.) Reference duties and responsibilities / R. Lowenthal and M. E. Murfin -- Reference training / Beth S. Woodard -- Communication and the reference interface / Helen M. Gothberg -- Reference librarian knowledge and search strategy / Jo Bell Whitlatch -- Reference volume, staffing, and accessibility / Marjorie E. Murfin -- Costs and outcomes / M. E. Murfin -- Reference effectiveness / Frances Benham.".
- catalog tableOfContents "The research process -- Assessing library services: the reference component / Marjorie E. Murfin -- What reference services should be offered? / M. E. Murfin -- Library users and reference patrons / M. E. Murfin -- Question classification / Jo Bell Whitlatch -- Reference environment / Anna M. Donnelly -- Reference collection use / A. M. Donnelly -- Electronic databases and reference assistance / Ralph Lowenthal and Marjorie E. Murfin -- Worklife and morale / R. Lowenthal and M. E. Murfin --".
- catalog title "The Reference assessment manual / compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division (RASD), American Library Association.".
- catalog type "text".