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- catalog contributor b10000433.
- catalog contributor b10000434.
- catalog contributor b10000435.
- catalog contributor b10000436.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references (p. 25).".
- catalog extent "25 p. :".
- catalog isPartOf "Report (Marketing Science Institute) ; no. 93-104.".
- catalog isPartOf "Report ; no. 93-104".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Cambridge, Mass. : Marketing Science Institute,".
- catalog subject "Customer services Quality control.".
- catalog subject "Customer services.".
- catalog subject "Service industries.".
- catalog title "Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml.".
- catalog type "text".