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- catalog contributor b10142500.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Includes bibliographical references ([209]-229) and index.".
- catalog extent "xiv, 244 p. :".
- catalog identifier "0471958239".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .V358 1996".
- catalog title "The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe.".
- catalog type "text".